What we do
Who we are
Where we are and how
to make an appointment
Which insurance we
Hospitals and surgeries we
Common problems Do
I need to see the Doctor?
Current Patients page
The front desk receptionist, is the first person you're likely to see when you
check in for your appointment. One of our Medical Assistants may
be asking you about allergies or taking off your cast.
Office Manager/Practice Administrator
- Jeannee Shumway, a member of the Orthopaedic Associates team since
early 2003 runs the
day to day operations of the Medical office under the direction of the
current Managing Partner physician. Jeannee previously directed the Sierra
Regional Spine Institute and has extensive
experience in medical systems management. She has experience in all aspects of
accounting and business administration and currently teaches Medical
Practice Administration at Morrison University. Her expertise is always available to help resolve patient issues related to their
interactions with Orthopaedic Associates. Contact her at 786-9992 or Email
Our Practice Administrator, Jeannee, can always help with patient concerns.
Billing Department Manager
- Daphne Hubbard has been a part of our team since 2004 and is
responsible for the submission of billing statements to insurance carriers
and patients and serves as our Coding Compliance Officer. Her voluminous knowledge of medical
accounting and billing practices, electronic claims submission, orthopaedic coding,
and collections, makes
critical part of the management staff at Orthopaedic Associates. She currently
coordinates a staff of billing/coding specialists to ensure correct diagnosis and
surgery codes are reflected on patient billing statements. Should you have
questions about your surgery or office visit bills, insurance co-pays or
current balance statements please call her at 786-9992 or Email firstname.lastname@example.org.
Medical/Surgical Assistant Staff
- Our multifaceted Medical Assistants will help you in numerous ways
including taking brief medical histories, assisting in brace application and
casting and will be your primary point of contact regarding medical problems
in direct communication with your doctor. They are responsible for calling
in prescription renewals under the direction of your physician and
will determine the type of problem you are having and if you need an
emergency appointment with your doctor.
- These trained paraprofessionals are an integral part of your treatment
team and can direct you to other specialists or your primary care physician
and in certain instances refer you to the Emergency Room for urgent care
when your doctor determines that is necessary.
- Certified Surgical Technicians will assist your doctor in the
operating room ensuring the correct equipment is available and your
procedure begins without delay. They are an important interface with the
operating room staff at the various hospitals and have detailed knowledge of
the surgical procedure your doctor is performing.
- Our certified X-ray Technicians will escort you to the radiology
suite to obtain the imaging studies required to evaluate your condition.
They will ensure that the appropriate safety precautions are observed to
prevent unnecessary radiation exposure and will always inquire if you are
Front Office Staff
- Reception and scheduling staff are your first contact with Orthopaedic
Associates and are some of the most important members of the team. You will
find them at all times willing to help with courtesy and professionalism.
- Scheduling appointments in a busy medical practice can be time consuming
as we try to accommodate all patients. You will NEVER hear voicemail at
Orthopaedic Associates so please be patient with busy signals. Our goal
is always to answer in less than 4 rings and limit your time on hold to less
than 30 seconds.
- Surgery/Test scheduling is an important function of our Medical
Assistants who obtain the approval of your insurance plan for tests and
surgery. You will maintain close telephone contact to ensure the timely
scheduling of your surgery and/or your tests, i.e. MRI scans/epidural
injections etc., that fits your schedule and the availability of your
doctor. Click here for the Surgery scheduling
page for more detailed information.
- Our answering service is available by dialing 786-3380 when the office is
closed before 8:00am ,during lunchtime (~1130am to 1:00 pm) and after 4:00pm.
Your doctor or the on-call doctor will be paged to answer
your emergency calls.